At American Eagle Clothing Shop, we believe in a perfect fitā€”for your body and your shopping experience. Just as our Adaptive Bras, Baggy Workout Pants, and Boybrief Underwear are crafted for real-life comfort, our returns policy is designed to be straightforward, transparent, and hassle-free. If something isnā€™t quite right, weā€™re here to make it better.

āœØ Quick Insight for Our Community

Whether you’re an Everyday Explorer, an Active Spirit, or a Comfort-Seeker, we value your trust. Our returns process mirrors the authenticity and inclusivity of our brandā€”clear, supportive, and built with your peace of mind in focus.

Our Returns & Exchanges Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, and in original packaging with tags attached.
  • Process: Start by contacting our team at [email protected].
  • Refund Method: Refunds are issued to your original payment method.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

Step-by-Step Return or Exchange Process

  1. Contact Us Within 15 Days
    Email us at [email protected] with your order number and details about the item(s) you wish to return or exchange. Use the template below to make it super easy!
  2. Receive Your Return Authorization & Instructions
    Our support team will respond within 1-2 business days with a Return Authorization (RA) number and detailed instructions on where to send your package.
  3. Package Your Item(s) Securely
    Please include the original packing slip or a copy of your order confirmation. Securely pack the item(s) in their original packaging if possible.
  4. Ship Your Return
    Send your package to the address provided in your instructions. We recommend using a trackable shipping service for your peace of mind. Return shipping costs are the customer’s responsibility.
  5. We Process & Complete Your Request
    Once we receive and inspect your return (typically within 5-7 business days of arrival), we will notify you via email and proceed with your exchange or refund.

Email Request Template

Copy, paste, and fill in the blanks to send us your return/exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello American Eagle Clothing Shop Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please insert your order number] Item(s) for Return/Exchange: [e.g., Balconette Bra – Size M, Color Black] Reason: [e.g., Size doesn’t fit / Changed mind / Item defective] Please advise on the next steps. Best regards, [Your Full Name] [Your Email Address]

Refunds: Timing & Method

Your comfort includes knowing when your money is on its way back.

  • Timing: Once your return is approved, refunds are processed within 5-10 business days.
  • Method: The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Appearance on Your Statement: Depending on your bank or card issuer, it may take an additional 3-5 business days for the refund to post to your account.

For exchanges, we will ship the new item once the return is received. Shipping for the replacement item is free.

šŸ“¦ Important Note on Final Sale & Non-Returnable Items

To ensure hygiene and the integrity of certain intimate and personalized products, the following items from our menu are FINAL SALE and cannot be returned or exchanged:

Adaptive Bras Adaptive Underwear Bikini Bottoms Bikini Underwear Boybrief Underwear Boxers

Why? These items fall under intimate apparel categories where hygiene and personal wear are paramount. We thank you for your understanding as we maintain these standards for all our customers.

All other items, including Activewear, Baggy Workout Pants, Bags, Bottoms, Bodysuits, Boots & Clogs, etc., are eligible for return or exchange within the 15-day window if conditions are met.

Questions? We’re Here to Help.

Our commitment to you extends from our seamless checkout to our supportive customer care. If you have any questions about returns, exchanges, or your order, please reach out.

Email: [email protected]

Mailing Address (for correspondence):
American Eagle Clothing Shop
1328 Jenks Avenue
Panama City, US 32401

Please note: Do not send returns to this address without prior authorization and instructions.

With love, style, and a commitment to your complete satisfaction,
The Team at American Eagle Clothing Shop